The Right System.
The Right Results.
The #1 coaching program for pharmacy owners to increase customer loyalty, team engagement and profitability.
Elevate your team’s performance, boost customer loyalty, and increase profitability. Download now for a FREE Bonus: The Four Pillars eBook and Video Training – the essential tools to set your team up to win and drive success!”
The Four Pillars of Team Success
Setting Up A Team of Heroes
Position Your Business To Thrive
As a business owner, you must make your team the hero when it comes to your customers. After all, they are the face of your business. And, they’re the ones that will make or break the experience your customer has with your brand.
We’ll focus on how to engage and train your team so they can, in turn, educate and offer your business’s solution in a way that’s effective, compelling, and keeps your customers coming back.
Your team members are your brand ambassadors. They are the ones that are face-to-face with your customers day in and day out. Frankly, they will deliver either success or failure to your business. And, if they aren’t clear on what the business offers, why customers should choose you, and aren’t on board with the way you play the game of business, they’re unknowingly playing the villain.
Unlock the Power of Your Team & Set Them Up to Win
Download the Pharmacy Success App today!
The Four Pillars eBook is your essential handbook for building a successful pharmacy team and business. Inside, you’ll discover:
1. Team Empowerment: Learn how to empower your team with clear roles, responsibilities, and communication strategies to enhance engagement and performance.
2. Customer Value: Explore strategies to provide exceptional value to your customers, creating loyalty and trust that sets your pharmacy apart.
3. Profitability: Gain insights into boosting your bottom line through effective team management, accountability, and performance feedback.
This eBook and accompanying video training eliminates the guesswork so your team knows how to show up and win, delivering a consistent customer experience and creating a profitable impact in your pharmacy. Included FREE when you download the Pharmacy Success app and sign in.
What We Do
Retail and service businesses are challenged like never before. An independent business needs to be communicating the value they provide, not just what they sell. Their team, as the front-line engagement with customers, needs to be clear on the value they bring and how to deliver a customer experience that’s consistent with the value of the business.
The challenge is most team members have been taught the tasks of their role, and not the impact of how they do their tasks and what experience is being created.
Everyone wants to feel they are winning in their role, and businesses want to build trusted relationships with their customers.
The unifying key is for team members to have a different framework to be able to view their company and interactions from the customers’ perspective and know how to engage with customers to deliver value and build relationships – turning teams into heroes and customers into raving fans.
Who We Are
Patti Mara has worked with hundreds of companies to reposition them for success and dramatically increase their customer loyalty, team engagement and profitability.
Patti is the principal trainer and the author of the best selling book “UpSolutions – Turning Your Team into Heroes and Customers into Raving Fans“.
The results are a clear market message, a highly motivated team, and repeat customers. Team members become brand ambassadors for the company and heroes to customers.
As a coach for Dan Sullivan’s Strategic Coach® Program, she has also worked with hundreds of entrepreneurs to dramatically increase their sales, positioning, and company growth. She is a frequent podcast guest on shows such as Unstoppable CEO, Starting Advantage, and Science of CX.
What People Say
Build a Successful Independent Pharmacy
Podcast Interview: The UpSolution Recipe with Chris Cornelison – Chapter Four of UpSolutions
Welcome to Episode Four of the “Pharmacy Success Strategy Series,” where we delve into the heart of effective pharmacy management and customer care. Today, we focus on Chapter Four of “UpSolutions: Turning Your Teams into Heroes and Customers into Raving Fans,” highlighting the “UpSolution Recipe,” a simple approach for pharmacy teams to consistently address patient needs and enhance customer satisfaction.
Podcast Interview: The Wisdom and Experience in Your Business with Jay Phipps – Chapter Three of UpSolutions
In this enlightening episode, we dive into Chapter 3 of “UpSolutions: Turning Your Teams into Heroes and Customers into Raving Fans,” focusing on leveraging the wisdom and experience within your pharmacy. Our special guest, Jay Phipps, owner of Phipps Pharmacy in Tennessee and Mississippi (https://www.phippspharmacy.com/), joins us to share his insights on transforming the pharmacy landscape by recognizing and nurturing the talents within his team.
Podcast Interview: Understanding Your Customers – Chapter Two of UpSolutions with Darden Heritage
In this episode, host Patti Mara is joined by pharmacist Darden
Heritage, owner of Star Discount Pharmacy in Huntsville, Alabama
(https://www.huntsvillestarpharmacy.com/). Darden shares his invaluable
insights and experiences, particularly how focusing on understanding and
catering to customers’ needs has been their secret sauce to profitable
growth.
Are you ready for your best year yet in 2024?
As painful as the last couple of years have been, it has forced us to drop outdated ways of operating and embrace technology in a new way. In this post, we’ll discuss progress made (and challenges dealt with) while planning for success in 2024 and setting up for your best year yet.
Podcast Interview: Patti Mara Discusses Consulting With Businesses To Improve Operations And Profits with Success Profiles Radio
I had such a great interview with Brian K. Wright of Success Profiles Radio. We talked about how she helps businesses discover why customers should buy from them instead of a competitor, the common issues her clients have with the customer experience, helping team members view themselves as problem-solvers to improve customer service, and how to use microbranding.
Podcast Interview: Enhancing Internal Pharmacy Culture | Patti Mara, Principal Trainer and Author
It was such a pleasure being a recent guest on The Business of Pharmacy Podcast with Mike Koelzer.
I shared strategies for transforming pharmacy culture through communication, feedback and defining team success.
Up Solutions
Are you playing the wrong game of business? Most independent business owners are trying to compete against the big box national or international stores and are being squeezed on price – they are being commoditized AND playing the wrong game of business.
What’s interesting is the big box stores can’t play the independent’s game of business – creating value and relationship.
The challenge is we have fallen into the habit of treating our customers as transactions and focusing on sales rather than the solutions your unique business provides.
UpSolutions is a simple formula for both business owners and the front-line team members to position themselves as solution providers and trusted resources for their customers – enabling the business to stand out from the crowd, attract customers and increase profitability.
UpSolutions is the recipe for independent businesses to survive and thrive in a period of rapid change.
