Podcast Interview: “Hearing the Message, Not Just the Words” with Hugh Chancy – Chapter Five of UpSolutions
Welcome to Episode Four of the “Pharmacy Success Strategy Series,” where we delve into the heart of effective pharmacy management and customer care. Today, we focus on Chapter Four of “UpSolutions: Turning Your Teams into Heroes and Customers into Raving Fans,” highlighting the “UpSolution Recipe,” a simple approach for pharmacy teams to consistently address patient needs and enhance customer satisfaction.
Podcast Interview: The UpSolution Recipe with Chris Cornelison – Chapter Four of UpSolutions
Welcome to Episode Four of the “Pharmacy Success Strategy Series,” where we delve into the heart of effective pharmacy management and customer care. Today, we focus on Chapter Four of “UpSolutions: Turning Your Teams into Heroes and Customers into Raving Fans,” highlighting the “UpSolution Recipe,” a simple approach for pharmacy teams to consistently address patient needs and enhance customer satisfaction.
Podcast Interview: The Wisdom and Experience in Your Business with Jay Phipps – Chapter Three of UpSolutions
In this enlightening episode, we dive into Chapter 3 of “UpSolutions: Turning Your Teams into Heroes and Customers into Raving Fans,” focusing on leveraging the wisdom and experience within your pharmacy. Our special guest, Jay Phipps, owner of Phipps Pharmacy in Tennessee and Mississippi (https://www.phippspharmacy.com/), joins us to share his insights on transforming the pharmacy landscape by recognizing and nurturing the talents within his team.
Podcast Interview: Understanding Your Customers – Chapter Two of UpSolutions with Darden Heritage
In this episode, host Patti Mara is joined by pharmacist Darden
Heritage, owner of Star Discount Pharmacy in Huntsville, Alabama
(https://www.huntsvillestarpharmacy.com/). Darden shares his invaluable
insights and experiences, particularly how focusing on understanding and
catering to customers’ needs has been their secret sauce to profitable
growth.
Podcast Interview: Patti Mara Discusses Consulting With Businesses To Improve Operations And Profits with Success Profiles Radio
I had such a great interview with Brian K. Wright of Success Profiles Radio. We talked about how she helps businesses discover why customers should buy from them instead of a competitor, the common issues her clients have with the customer experience, helping team members view themselves as problem-solvers to improve customer service, and how to use microbranding.
Podcast Interview: Enhancing Internal Pharmacy Culture | Patti Mara, Principal Trainer and Author
It was such a pleasure being a recent guest on The Business of Pharmacy Podcast with Mike Koelzer.
I shared strategies for transforming pharmacy culture through communication, feedback and defining team success.
Podcast Interview: Mastering the Art of Pharmacy Ownership with Patti Mara
Ready to supercharge your pharmacy career? Dive deep into the world of independent pharmacy ownership with Patti Mara, a 20-year expert, and discover the keys to success!
Podcast Interview: Welcome to the Pharmacy Success Strategy Series | Pharmacy Success
I’m honored to be hosting a Limited Series on Pharmacy Podcast Network called Pharmacy Success Strategy Series.
This is the first of a ten part series featuring interviews with top pharmacy owners sharing their experience and success with the Pharmacy Success UpSolutions Program.
We will dive into the Pharmacy Success Strategies that are outlined in my book, UpSolutions: Turning Teams into Heroes and Customers into Raving Fans.
Podcast Interview: Turn on the Hidden Power of Your Team with Patti Mara
Beverly Hathorn of Teambuilding Cultures Podcast recently asked if I would join her to discuss the Hidden Power of Your Team.
I am always looking for the “shifting point”, the piece of the puzzle that opens up a new level of results.
The “hidden power” of your team is one of those “shifting points”.
Find out how you can reach your full potential, enhance your customer experiences and dramatically increasing your growth, customer retention, and profit by tapping into the power of your team.
Podcast Interview: UpSolutions for Independent Pharmacy with Patti Mara
I was recently a guest on Talk to Your Pharmacist where I shared what it takes to stand out as an Independent Pharmacy. Pharmacy is challenging and having the right tools in place will make or break your customer’s experience. In today’s episode, we discuss: Why just filling prescriptions will cause your pharmacy to fail […]
