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		<title>Pharmacy Success Strategies Podcast</title>
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		<description>This podcast is a ten part series featuring interviews with top pharmacy owners sharing their experience and success with the Pharmacy Success UpSolutions Program.

We will dive into the Pharmacy Success Strategies that are outlined in my book, UpSolutions: Turning Teams into Heroes and Customers into Raving Fans.</description>
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		<copyright>&#xA9; 2026 Pharma Success</copyright>
		<itunes:subtitle>Up Solutions</itunes:subtitle>
		<itunes:author>Pharma Success</itunes:author>
		<itunes:summary>This podcast is a ten part series featuring interviews with top pharmacy owners sharing their experience and success with the Pharmacy Success UpSolutions Program.

We will dive into the Pharmacy Success Strategies that are outlined in my book, UpSolutions: Turning Teams into Heroes and Customers into Raving Fans.</itunes:summary>
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		<googleplay:author><![CDATA[Pharma Success]]></googleplay:author>
						<googleplay:description>This podcast is a ten part series featuring interviews with top pharmacy owners sharing their experience and success with the Pharmacy Success UpSolutions Program.

We will dive into the Pharmacy Success Strategies that are outlined in my book, UpSolutions: Turning Teams into Heroes and Customers into Raving Fans.</googleplay:description>
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<item>
	<title>&#8220;Hearing the Message, Not Just the Words&#8221; with Hugh Chancy &#8211; Chapter Five of UpSolutions</title>
	<link>https://pharmacysuccess.com/podcast/hearing-the-message-not-just-the-words-with-hugh-chancy-chapter-five-of-upsolutions/</link>
	<pubDate>Wed, 11 Sep 2024 18:38:51 +0000</pubDate>
	<dc:creator><![CDATA[Pharma Success]]></dc:creator>
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	<description><![CDATA[Welcome back to the Pharmacy Success Strategies Podcast. In this episode, we delve into Chapter Five of the UpSolutions book, exploring the crucial skill of truly listening to what customers are communicating, beyond just the words they use. I’m joined by Hugh Chancy, a distinguished pharmacist and influential community pharmacy leader, to share his insights and experiences.]]></description>
	<itunes:subtitle><![CDATA[Welcome back to the Pharmacy Success Strategies Podcast. In this episode, we delve into Chapter Five of the UpSolutions book, exploring the crucial skill of truly listening to what customers are communicating, beyond just the words they use. I’m joined b]]></itunes:subtitle>
	<content:encoded><![CDATA[Welcome back to the Pharmacy Success Strategies Podcast. In this episode, we delve into Chapter Five of the UpSolutions book, exploring the crucial skill of truly listening to what customers are communicating, beyond just the words they use. I’m joined by Hugh Chancy, a distinguished pharmacist and influential community pharmacy leader, to share his insights and experiences.]]></content:encoded>
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	<itunes:summary><![CDATA[Welcome back to the Pharmacy Success Strategies Podcast. In this episode, we delve into Chapter Five of the UpSolutions book, exploring the crucial skill of truly listening to what customers are communicating, beyond just the words they use. I’m joined by Hugh Chancy, a distinguished pharmacist and influential community pharmacy leader, to share his insights and experiences.]]></itunes:summary>
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		<title>&#8220;Hearing the Message, Not Just the Words&#8221; with Hugh Chancy &#8211; Chapter Five of UpSolutions</title>
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	<itunes:author><![CDATA[Pharma Success]]></itunes:author>	<googleplay:description><![CDATA[Welcome back to the Pharmacy Success Strategies Podcast. In this episode, we delve into Chapter Five of the UpSolutions book, exploring the crucial skill of truly listening to what customers are communicating, beyond just the words they use. I’m joined by Hugh Chancy, a distinguished pharmacist and influential community pharmacy leader, to share his insights and experiences.]]></googleplay:description>
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<item>
	<title>The UpSolution Recipe with Chris Cornelison &#8211; Chapter Four of UpSolutions</title>
	<link>https://pharmacysuccess.com/podcast/the-upsolution-recipe-with-chris-cornelison-chapter-four-of-upsolutions/</link>
	<pubDate>Thu, 25 Apr 2024 00:15:09 +0000</pubDate>
	<dc:creator><![CDATA[Pharma Success]]></dc:creator>
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	<description><![CDATA[Welcome to Episode Four of the "Pharmacy Success Strategy Series," where we delve into the heart of effective pharmacy management and customer care. Today, we focus on Chapter Four of "UpSolutions: Turning Your Teams into Heroes and Customers into Raving Fans," highlighting the "UpSolution Recipe," a simple approach for pharmacy teams to consistently address patient needs and enhance customer satisfaction.]]></description>
	<itunes:subtitle><![CDATA[Welcome to Episode Four of the Pharmacy Success Strategy Series, where we delve into the heart of effective pharmacy management and customer care. Today, we focus on Chapter Four of UpSolutions: Turning Your Teams into Heroes and Customers into Raving Fa]]></itunes:subtitle>
	<content:encoded><![CDATA[Welcome to Episode Four of the "Pharmacy Success Strategy Series," where we delve into the heart of effective pharmacy management and customer care. Today, we focus on Chapter Four of "UpSolutions: Turning Your Teams into Heroes and Customers into Raving Fans," highlighting the "UpSolution Recipe," a simple approach for pharmacy teams to consistently address patient needs and enhance customer satisfaction.]]></content:encoded>
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	<itunes:summary><![CDATA[Welcome to Episode Four of the "Pharmacy Success Strategy Series," where we delve into the heart of effective pharmacy management and customer care. Today, we focus on Chapter Four of "UpSolutions: Turning Your Teams into Heroes and Customers into Raving Fans," highlighting the "UpSolution Recipe," a simple approach for pharmacy teams to consistently address patient needs and enhance customer satisfaction.]]></itunes:summary>
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		<title>The UpSolution Recipe with Chris Cornelison &#8211; Chapter Four of UpSolutions</title>
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	<itunes:author><![CDATA[Pharma Success]]></itunes:author>	<googleplay:description><![CDATA[Welcome to Episode Four of the "Pharmacy Success Strategy Series," where we delve into the heart of effective pharmacy management and customer care. Today, we focus on Chapter Four of "UpSolutions: Turning Your Teams into Heroes and Customers into Raving Fans," highlighting the "UpSolution Recipe," a simple approach for pharmacy teams to consistently address patient needs and enhance customer satisfaction.]]></googleplay:description>
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<item>
	<title>The Wisdom and Experience in Your Business with Jay Phipps &#8211; Chapter Three of UpSolutions</title>
	<link>https://pharmacysuccess.com/podcast/the-wisdom-and-experience-in-your-business-with-jay-phipps-chapter-three-of-upsolutions/</link>
	<pubDate>Thu, 21 Mar 2024 11:32:21 +0000</pubDate>
	<dc:creator><![CDATA[Pharma Success]]></dc:creator>
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	<description><![CDATA[In this episode, host Patti Mara is joined by pharmacist Darden 
Heritage, owner of Star Discount Pharmacy in Huntsville, Alabama 
(https://www.huntsvillestarpharmacy.com/). Darden shares his invaluable 
insights and experiences, particularly how focusing on understanding and 
catering to customers' needs has been their secret sauce to profitable 
growth.]]></description>
	<itunes:subtitle><![CDATA[In this episode, host Patti Mara is joined by pharmacist Darden 
Heritage, owner of Star Discount Pharmacy in Huntsville, Alabama 
(https://www.huntsvillestarpharmacy.com/). Darden shares his invaluable 
insights and experiences, particularly how focusin]]></itunes:subtitle>
	<content:encoded><![CDATA[In this episode, host Patti Mara is joined by pharmacist Darden 
Heritage, owner of Star Discount Pharmacy in Huntsville, Alabama 
(https://www.huntsvillestarpharmacy.com/). Darden shares his invaluable 
insights and experiences, particularly how focusing on understanding and 
catering to customers' needs has been their secret sauce to profitable 
growth.]]></content:encoded>
	<enclosure url="https://pharmacysuccess.com/podcast-download/91992/the-wisdom-and-experience-in-your-business-with-jay-phipps-chapter-three-of-upsolutions.mp3" length="74262071" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[In this episode, host Patti Mara is joined by pharmacist Darden 
Heritage, owner of Star Discount Pharmacy in Huntsville, Alabama 
(https://www.huntsvillestarpharmacy.com/). Darden shares his invaluable 
insights and experiences, particularly how focusing on understanding and 
catering to customers' needs has been their secret sauce to profitable 
growth.]]></itunes:summary>
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		<title>The Wisdom and Experience in Your Business with Jay Phipps &#8211; Chapter Three of UpSolutions</title>
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	<itunes:duration>39:52</itunes:duration>
	<itunes:author><![CDATA[Pharma Success]]></itunes:author>	<googleplay:description><![CDATA[In this episode, host Patti Mara is joined by pharmacist Darden 
Heritage, owner of Star Discount Pharmacy in Huntsville, Alabama 
(https://www.huntsvillestarpharmacy.com/). Darden shares his invaluable 
insights and experiences, particularly how focusing on understanding and 
catering to customers' needs has been their secret sauce to profitable 
growth.]]></googleplay:description>
	<googleplay:image href="https://pharmacysuccess.com/wp-content/uploads/2024/03/PATTI-Pharmacy_Success_Podcast-Icon-Episode-3_and_4-030524-2.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
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<item>
	<title>Understanding Your Customers &#8211; Chapter Two of UpSolutions with Darden Heritage</title>
	<link>https://pharmacysuccess.com/podcast/understanding-your-customers-chapter-two-of-upsolutions-with-darden-heritage/</link>
	<pubDate>Thu, 15 Feb 2024 20:01:20 +0000</pubDate>
	<dc:creator><![CDATA[Pharma Success]]></dc:creator>
	<guid isPermaLink="false">https://pharmacysuccess.com/?post_type=podcast&#038;p=91930</guid>
	<description><![CDATA[In this episode, host Patti Mara is joined by pharmacist Darden 
Heritage, owner of Star Discount Pharmacy in Huntsville, Alabama 
(https://www.huntsvillestarpharmacy.com/). Darden shares his invaluable 
insights and experiences, particularly how focusing on understanding and 
catering to customers' needs has been their secret sauce to profitable 
growth.]]></description>
	<itunes:subtitle><![CDATA[In this episode, host Patti Mara is joined by pharmacist Darden 
Heritage, owner of Star Discount Pharmacy in Huntsville, Alabama 
(https://www.huntsvillestarpharmacy.com/). Darden shares his invaluable 
insights and experiences, particularly how focusin]]></itunes:subtitle>
	<content:encoded><![CDATA[In this episode, host Patti Mara is joined by pharmacist Darden 
Heritage, owner of Star Discount Pharmacy in Huntsville, Alabama 
(https://www.huntsvillestarpharmacy.com/). Darden shares his invaluable 
insights and experiences, particularly how focusing on understanding and 
catering to customers' needs has been their secret sauce to profitable 
growth.]]></content:encoded>
	<enclosure url="https://pharmacysuccess.com/podcast-download/91930/understanding-your-customers-chapter-two-of-upsolutions-with-darden-heritage.mp3" length="76534097" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[In this episode, host Patti Mara is joined by pharmacist Darden 
Heritage, owner of Star Discount Pharmacy in Huntsville, Alabama 
(https://www.huntsvillestarpharmacy.com/). Darden shares his invaluable 
insights and experiences, particularly how focusing on understanding and 
catering to customers' needs has been their secret sauce to profitable 
growth.]]></itunes:summary>
	<itunes:image href="https://pharmacysuccess.com/wp-content/uploads/2024/02/PATTI-Pharmacy_Success_Podcast-Icon-Episode-2-020824.jpg"></itunes:image>
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		<title>Understanding Your Customers &#8211; Chapter Two of UpSolutions with Darden Heritage</title>
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	<itunes:duration>39:52</itunes:duration>
	<itunes:author><![CDATA[Pharma Success]]></itunes:author>	<googleplay:description><![CDATA[In this episode, host Patti Mara is joined by pharmacist Darden 
Heritage, owner of Star Discount Pharmacy in Huntsville, Alabama 
(https://www.huntsvillestarpharmacy.com/). Darden shares his invaluable 
insights and experiences, particularly how focusing on understanding and 
catering to customers' needs has been their secret sauce to profitable 
growth.]]></googleplay:description>
	<googleplay:image href="https://pharmacysuccess.com/wp-content/uploads/2024/02/PATTI-Pharmacy_Success_Podcast-Icon-Episode-2-020824.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
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<item>
	<title>The Opportunity in Change &#8211; Chapter One of UpSolutions</title>
	<link>https://pharmacysuccess.com/podcast/the-opportunity-in-change-chapter-one-of-upsolutions/</link>
	<pubDate>Mon, 23 Oct 2023 14:31:43 +0000</pubDate>
	<dc:creator><![CDATA[Pharma Success]]></dc:creator>
	<guid isPermaLink="false">https://pharmacysuccess.com/?post_type=podcast&#038;p=91339</guid>
	<description><![CDATA[In today’s episode, I am speaking with Bob Lomenick, owner of Tyson Drugs in Holly Springs, MS.  Bob is a transformative leader in community pharmacy. He is known as the godfather of Med Sync programs and his pharmacy and team continues to be a leader in developing clinical programs and patient care.

He will share how he and his pharmacy team switched from a reactive to proactive approach when faced with Covid and the ongoing challenges in pharmacy. This switch helped to increase customer awareness, improve pharmacy processes and catapulted his pharmacy to the next level.]]></description>
	<itunes:subtitle><![CDATA[In today’s episode, I am speaking with Bob Lomenick, owner of Tyson Drugs in Holly Springs, MS.  Bob is a transformative leader in community pharmacy. He is known as the godfather of Med Sync programs and his pharmacy and team continues to be a leader in]]></itunes:subtitle>
	<content:encoded><![CDATA[In today’s episode, I am speaking with Bob Lomenick, owner of Tyson Drugs in Holly Springs, MS.  Bob is a transformative leader in community pharmacy. He is known as the godfather of Med Sync programs and his pharmacy and team continues to be a leader in developing clinical programs and patient care.

He will share how he and his pharmacy team switched from a reactive to proactive approach when faced with Covid and the ongoing challenges in pharmacy. This switch helped to increase customer awareness, improve pharmacy processes and catapulted his pharmacy to the next level.]]></content:encoded>
	<enclosure url="https://pharmacysuccess.com/podcast-download/91339/the-opportunity-in-change-chapter-one-of-upsolutions.mp3" length="73146120" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[In today’s episode, I am speaking with Bob Lomenick, owner of Tyson Drugs in Holly Springs, MS.  Bob is a transformative leader in community pharmacy. He is known as the godfather of Med Sync programs and his pharmacy and team continues to be a leader in developing clinical programs and patient care.

He will share how he and his pharmacy team switched from a reactive to proactive approach when faced with Covid and the ongoing challenges in pharmacy. This switch helped to increase customer awareness, improve pharmacy processes and catapulted his pharmacy to the next level.]]></itunes:summary>
	<itunes:image href="https://pharmacysuccess.com/wp-content/uploads/2023/10/PATTI-Pharmacy_Success_Podcast-Icon-V1-101923.png"></itunes:image>
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		<title>The Opportunity in Change &#8211; Chapter One of UpSolutions</title>
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	<itunes:block>no</itunes:block>
	<itunes:duration>38:06</itunes:duration>
	<itunes:author><![CDATA[Pharma Success]]></itunes:author>	<googleplay:description><![CDATA[In today’s episode, I am speaking with Bob Lomenick, owner of Tyson Drugs in Holly Springs, MS.  Bob is a transformative leader in community pharmacy. He is known as the godfather of Med Sync programs and his pharmacy and team continues to be a leader in developing clinical programs and patient care.

He will share how he and his pharmacy team switched from a reactive to proactive approach when faced with Covid and the ongoing challenges in pharmacy. This switch helped to increase customer awareness, improve pharmacy processes and catapulted his pharmacy to the next level.]]></googleplay:description>
	<googleplay:image href="https://pharmacysuccess.com/wp-content/uploads/2023/10/PATTI-Pharmacy_Success_Podcast-Icon-V1-101923.png"></googleplay:image>
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