On “This Week in Pharmacy” Todd Eury had a special conversation with Community Pharmacy Business Coach of the Coaches, Patti Mara –who came from the PDS strategy team helping pharmacy leaders like Lisa Faast launch successful enterprises.
Patti Mara is known as the Jedi Master of high-performing pharmacy. She has authored a book called “Up Solutions” and has influenced many pharmacy owners through her teachings.
Patti’s blueprint, and UpSolutions Team Success training is designed to be a customizable framework for high-performing pharmacies to stay ahead in the face of challenges like DIR fees and PBM reforms.
Patti focuses on turning pharmacy teams into heroes and customers into raving fans by shifting their mindset, enhancing their skills, and empowering them to make a significant impact in their communities.
The podcast also features Bob Lomenick, a leader at Tyson drugstores, who understands the past and future of pharmacy ownership.
The podcast discusses the importance of outcomes and how Patti, as a pharmacy business clinician, helps pharmacy owners manage their staff, projects, and overall business health.
Patti’s Four Pillars for setting teams up to win include value positioning, position agreements, team communication, and team feedback.
The podcast announces the launch of the Pharmacy Success app, which provides free access to Patti’s Four Pillars ebook and training and serves as a platform for engaging with pharmacies.
The discussion highlights the need for pharmacies to adapt and create better outcomes for patients amid challenges like DIR fees. Shift in thinking to what is the opportunity in the midst of challenge.
The podcast encourages pharmacies to explore opportunities for cash sales and add-on services that can enhance patient care and create a larger impact.
Each pharmacy is unique, and the podcast suggests listening to patient feedback to determine which services to prioritize.
The podcast emphasizes the importance of preparing for change, especially for single-store pharmacies, and finding time to shift focus and set the team up for success.
The conversation concludes with an invitation for pharmacy owners to embrace the opportunity for growth and leverage the network’s resources to stay informed and adapt to the changing landscape.
Enjoy the show!
