Welcome back to the “Pharmacy Success Strategies” podcast, hosted by Patti Mara. In this enlightening episode, we dive into Chapter 3 of “UpSolutions: Turning Your Teams into Heroes and Customers into Raving Fans,” focusing on leveraging the wisdom and experience within your pharmacy. Our special guest, Jay Phipps, owner of Phipps Pharmacy in Tennessee and Mississippi (https://www.phippspharmacy.com/), joins us to share his insights on transforming the pharmacy landscape by recognizing and nurturing the talents within his team.
Key Highlights:
- The Culture at Phipps Pharmacy: Jay discusses how Phipps Pharmacy stands out with its tagline, “The cure for the common drugstore,” and its focus on relationships and personalized care. This approach not only sets Phipps Pharmacy apart from the competition but also deeply embeds it within the fabric of the community it serves.
- Empowering the Team as Experts: A significant part of our conversation revolves around empowering every team member to be seen as an expert by patients. Jay shares how training and fostering a culture of continuous learning enable his staff to provide patients with what they need, not just what they ask for, thereby enhancing patient care and pharmacy services.
- Creating a Supportive and Unified Culture: Jay details the steps taken to create a cohesive team culture, including team events, consistent communication, and recognizing each team member’s unique contributions. This culture not only supports the professional growth of his team but also ensures that patients receive the best possible care.
- Investing in Team Development: Jay emphasizes the importance of investing time and resources into team development. Through guided discovery and finding the right role for each team member, Phipps Pharmacy ensures that every employee can contribute effectively to the mission of providing exceptional patient care.
- The Impact of a Strong Team Culture: The episode concludes with Jay reflecting on the positive impacts of having a strong team culture, including improved patient care, increased business growth, and enhanced team morale. He encourages pharmacy owners to remain passionate and relentless in pursuing their purpose and to recognize the value of investing in their teams.
This episode is a must-listen for pharmacy professionals seeking to elevate their practice by tapping into the wisdom and experience of their teams. Jay Phipps’ insights offer valuable lessons on creating a culture of excellence, empowerment, and engagement within the pharmacy industry. Stay tuned for our next episode, where we’ll explore the “UpSolutions Recipe” for pharmacy success, focusing on practical steps to continuously meet and exceed patient needs.
