Podcast Interview: “Hearing the Message, Not Just the Words” with Hugh Chancy – Chapter Five of UpSolutions
Welcome to Episode Four of the “Pharmacy Success Strategy Series,” where we delve into the heart of effective pharmacy management and customer care. Today, we focus on Chapter Four of “UpSolutions: Turning Your Teams into Heroes and Customers into Raving Fans,” highlighting the “UpSolution Recipe,” a simple approach for pharmacy teams to consistently address patient needs and enhance customer satisfaction.
Podcast Interview: The UpSolution Recipe with Chris Cornelison – Chapter Four of UpSolutions
Welcome to Episode Four of the “Pharmacy Success Strategy Series,” where we delve into the heart of effective pharmacy management and customer care. Today, we focus on Chapter Four of “UpSolutions: Turning Your Teams into Heroes and Customers into Raving Fans,” highlighting the “UpSolution Recipe,” a simple approach for pharmacy teams to consistently address patient needs and enhance customer satisfaction.
Podcast Interview: The Wisdom and Experience in Your Business with Jay Phipps – Chapter Three of UpSolutions
In this enlightening episode, we dive into Chapter 3 of “UpSolutions: Turning Your Teams into Heroes and Customers into Raving Fans,” focusing on leveraging the wisdom and experience within your pharmacy. Our special guest, Jay Phipps, owner of Phipps Pharmacy in Tennessee and Mississippi (https://www.phippspharmacy.com/), joins us to share his insights on transforming the pharmacy landscape by recognizing and nurturing the talents within his team.
Podcast Interview: Understanding Your Customers – Chapter Two of UpSolutions with Darden Heritage
In this episode, host Patti Mara is joined by pharmacist Darden
Heritage, owner of Star Discount Pharmacy in Huntsville, Alabama
(https://www.huntsvillestarpharmacy.com/). Darden shares his invaluable
insights and experiences, particularly how focusing on understanding and
catering to customers’ needs has been their secret sauce to profitable
growth.
Podcast Interview: Patti Mara Discusses Consulting With Businesses To Improve Operations And Profits with Success Profiles Radio
I had such a great interview with Brian K. Wright of Success Profiles Radio. We talked about how she helps businesses discover why customers should buy from them instead of a competitor, the common issues her clients have with the customer experience, helping team members view themselves as problem-solvers to improve customer service, and how to use microbranding.
Founder’s Story: Interview with Patti Mara
I was recently interviewed on The Founders Story with Daniel Robbins.
During our time together we explored:
What it takes for pharmacies to be successful
Team Success
Team Hero Approach to Business
Role Playing as a Tool in Business
How to Create Great Leaders
14 Smart Ways For Businesses To Emotionally Connect With Customers
What you sell is not your business. Consider what you sell as the vehicle to create value for the people you want to work with—your target customers. When you focus on the value you create and can clearly communicate why they should choose your business, you will stand out in your marketplace and customers will feel connected, knowing that you are taking care of them and solving their issues.
Podcast Interview: Welcome to the Pharmacy Success Strategy Series | Pharmacy Success
I’m honored to be hosting a Limited Series on Pharmacy Podcast Network called Pharmacy Success Strategy Series.
This is the first of a ten part series featuring interviews with top pharmacy owners sharing their experience and success with the Pharmacy Success UpSolutions Program.
We will dive into the Pharmacy Success Strategies that are outlined in my book, UpSolutions: Turning Teams into Heroes and Customers into Raving Fans.
Words vs Message: Communicating With Patients More Effectively
“With all the responsibilities that come with maintaining a pharmacy, it’s easy to forget the customer-facing aspect of the business—but clear communication with customers and a good customer experience is just as important in pharmacy as in any other business.”
This was just one of many important points I spoke about during the session “Empowering Technicians: Unlocking Purposeful Impact In Your Pharmacy” at the DiversifyRx Pharmacy Profit Summit 2023 in Dallas, Texas.
Coach Patti Mara Helps People Transform Perspectives Through Empowering Breakthroughs
I recently had the privilege of being interviewed on Las Vegas Morning Blend, ABC 13 Connects with Jessica Rosado.
“As a passionate advocate for locally owned businesses, my desire is to help you position yourself in your business and empower your team so they understand their role and how they get to have an impact everyday.”