Podcast Interview: “Hearing the Message, Not Just the Words” with Hugh Chancy – Chapter Five of UpSolutions

Welcome to Episode Four of the “Pharmacy Success Strategy Series,” where we delve into the heart of effective pharmacy management and customer care. Today, we focus on Chapter Four of “UpSolutions: Turning Your Teams into Heroes and Customers into Raving Fans,” highlighting the “UpSolution Recipe,” a simple approach for pharmacy teams to consistently address patient needs and enhance customer satisfaction.

Podcast Interview: The UpSolution Recipe with Chris Cornelison – Chapter Four of UpSolutions

Welcome to Episode Four of the “Pharmacy Success Strategy Series,” where we delve into the heart of effective pharmacy management and customer care. Today, we focus on Chapter Four of “UpSolutions: Turning Your Teams into Heroes and Customers into Raving Fans,” highlighting the “UpSolution Recipe,” a simple approach for pharmacy teams to consistently address patient needs and enhance customer satisfaction.

Podcast Interview: The Wisdom and Experience in Your Business with Jay Phipps – Chapter Three of UpSolutions

In this enlightening episode, we dive into Chapter 3 of “UpSolutions: Turning Your Teams into Heroes and Customers into Raving Fans,” focusing on leveraging the wisdom and experience within your pharmacy. Our special guest, Jay Phipps, owner of Phipps Pharmacy in Tennessee and Mississippi (https://www.phippspharmacy.com/), joins us to share his insights on transforming the pharmacy landscape by recognizing and nurturing the talents within his team.

Founder’s Story: Interview with Patti Mara

I was recently interviewed on The Founders Story with Daniel Robbins.

During our time together we explored:

What it takes for pharmacies to be successful
Team Success
Team Hero Approach to Business
Role Playing as a Tool in Business
How to Create Great Leaders

14 Smart Ways For Businesses To Emotionally Connect With Customers

What you sell is not your business. Consider what you sell as the vehicle to create value for the people you want to work with—your target customers. When you focus on the value you create and can clearly communicate why they should choose your business, you will stand out in your marketplace and customers will feel connected, knowing that you are taking care of them and solving their issues.

Podcast Interview: Welcome to the Pharmacy Success Strategy Series | Pharmacy Success

I’m honored to be hosting a Limited Series on Pharmacy Podcast Network called Pharmacy Success Strategy Series.
This is the first of a ten part series featuring interviews with top pharmacy owners sharing their experience and success with the Pharmacy Success UpSolutions Program.

We will dive into the Pharmacy Success Strategies that are outlined in my book, UpSolutions: Turning Teams into Heroes and Customers into Raving Fans.

Words vs Message: Communicating With Patients More Effectively

“With all the responsibilities that come with maintaining a pharmacy, it’s easy to forget the customer-facing aspect of the business—but clear communication with customers and a good customer experience is just as important in pharmacy as in any other business.”

This was just one of many important points I spoke about during the session “Empowering Technicians: Unlocking Purposeful Impact In Your Pharmacy” at the DiversifyRx Pharmacy Profit Summit 2023 in Dallas, Texas.