Podcast Interview: UpSolutions for Independent Pharmacy with Patti Mara
I was recently a guest on Talk to Your Pharmacist where I shared what it takes to stand out as an Independent Pharmacy. Pharmacy is challenging and having the right tools in place will make or break your customer’s experience. In today’s episode, we discuss: Why just filling prescriptions will cause your pharmacy to fail […]
Podcast Interview: Why Enabling Your Team to be Subject Matter Experts Creates Great Customer Experiences
What a pleasure to speak with Sean Sullivan of Converge Coffee Podcast. I was recently his guest and we discussed “Why Enabling Your Team to be Subject Matter Experts Creates Great Customer Experiences”. In the episode we discussed… The difference between Upselling and UpSolutions The critical role your team members play in your business Focus […]
Podcast Interview: Over Delivering
Marcia Riner of Profit with a Plan Podcast recently asked if I would join her to discuss the WOW factor in Customer Service. How do you really WOW your customers? How can you teach your team to effectively give the best customer experience? In the episode we discussed… Ways to turn your team into heros […]
How to Make Your Team the Hero
Things are moving fast, and sometimes it can be hard to determine which trends are here to stay and which will soon come to pass.
Are You Creating Certainty in the Minds of Your Customers?
As an independent business owner, it’s important to think about how you are engaging with your customers and creating a strong sense of certainty in their minds.
Podcast Interview: Are You Playing the Right Game of Business?
Benjamin Delgrosso of Focus on Customer Experience Podcast recently asked if I would join him to discuss The Right Game Of Business. In the episode we discussed… New Business Rules The Shift from Sales to Solutions The Shift from Transactions to Relationships Taking care of your Customers equates to and increase in Sales All this […]
Podcast Interview: Play the Right Game of Business with Patti Mara
I recently had the privilege of being interviewed by Hussein Taleb, the Founder of SuccessGrid Podcast. Some Talking points were: Identify and design the client experience How to Position what you sell Ways to Increase Profit How to take the Opportunity in a Changing world How to Separate Yourself from the Competition […]
Are you fully engaging with your customers?
Mara reminds business owners of the importance of creating customer relational experiences.
Is Your Business Ready for a Customer-Centric World?
These startups and companies are taking a variety of approaches to innovating the Service Industry industry, but are all exceptional companies well worth a follow.
Should You Raise Your Prices?
Have you ever felt compelled to raise your prices as a business owner, but you
didn’t because you were worried about your customers’ response?
