Podcast Interview: The UpSolution Recipe with Chris Cornelison – Chapter Four of UpSolutions

Welcome to Episode Four of the “Pharmacy Success Strategy Series,” where we delve into the heart of effective pharmacy management and customer care. Today, we focus on Chapter Four of “UpSolutions: Turning Your Teams into Heroes and Customers into Raving Fans,” highlighting the “UpSolution Recipe,” a simple approach for pharmacy teams to consistently address patient needs and enhance customer satisfaction.

Podcast Interview: The Wisdom and Experience in Your Business with Jay Phipps – Chapter Three of UpSolutions

In this enlightening episode, we dive into Chapter 3 of “UpSolutions: Turning Your Teams into Heroes and Customers into Raving Fans,” focusing on leveraging the wisdom and experience within your pharmacy. Our special guest, Jay Phipps, owner of Phipps Pharmacy in Tennessee and Mississippi (https://www.phippspharmacy.com/), joins us to share his insights on transforming the pharmacy landscape by recognizing and nurturing the talents within his team.

Are you ready for your best year yet in 2024?

As painful as the last couple of years have been, it has forced us to drop outdated ways of operating and embrace technology in a new way. In this post, we’ll discuss progress made (and challenges dealt with) while planning for success in 2024 and setting up for your best year yet.

Founder’s Story: Interview with Patti Mara

I was recently interviewed on The Founders Story with Daniel Robbins.

During our time together we explored:

What it takes for pharmacies to be successful
Team Success
Team Hero Approach to Business
Role Playing as a Tool in Business
How to Create Great Leaders

Podcast Interview: Welcome to the Pharmacy Success Strategy Series | Pharmacy Success

I’m honored to be hosting a Limited Series on Pharmacy Podcast Network called Pharmacy Success Strategy Series.
This is the first of a ten part series featuring interviews with top pharmacy owners sharing their experience and success with the Pharmacy Success UpSolutions Program.

We will dive into the Pharmacy Success Strategies that are outlined in my book, UpSolutions: Turning Teams into Heroes and Customers into Raving Fans.

18 Mistakes For Coaches To Avoid When Doing 360-Degree Reviews

The biggest mistake is starting with what isn’t working or needs improvement when sharing the 360-degree assessment results with a team member or leader. Start with what is working, what they are known for or what they can be counted on to deliver, with specifics. If we start with what is working, when we move to what isn’t working or where improvement is needed, it can be heard and engaged with. – Patti Mara, Maranet Inc.