Podcast Interview: Understanding Your Customers – Chapter Two of UpSolutions with Darden Heritage
In this episode, host Patti Mara is joined by pharmacist Darden
Heritage, owner of Star Discount Pharmacy in Huntsville, Alabama
(https://www.huntsvillestarpharmacy.com/). Darden shares his invaluable
insights and experiences, particularly how focusing on understanding and
catering to customers’ needs has been their secret sauce to profitable
growth.
Are you ready for your best year yet in 2024?
As painful as the last couple of years have been, it has forced us to drop outdated ways of operating and embrace technology in a new way. In this post, we’ll discuss progress made (and challenges dealt with) while planning for success in 2024 and setting up for your best year yet.
Podcast Interview: Patti Mara Discusses Consulting With Businesses To Improve Operations And Profits with Success Profiles Radio
I had such a great interview with Brian K. Wright of Success Profiles Radio. We talked about how she helps businesses discover why customers should buy from them instead of a competitor, the common issues her clients have with the customer experience, helping team members view themselves as problem-solvers to improve customer service, and how to use microbranding.
Founder’s Story: Interview with Patti Mara
I was recently interviewed on The Founders Story with Daniel Robbins.
During our time together we explored:
What it takes for pharmacies to be successful
Team Success
Team Hero Approach to Business
Role Playing as a Tool in Business
How to Create Great Leaders
18 Mistakes Business Leaders Make In Managing Their Cash Flow
Many business leaders focus on sales to drive cash flow. I learned early on from an insightful and successful business owner: Focus on expenses, then cash flow, then sales. If you aren’t managing expenses, your profit is running out the door. You can generate sales that require an investment to deliver on, so managing cash flow is second—and then, of course, sales to drive the machine. – Patti Mara
Coach Patti Mara Helps People Transform Perspectives Through Empowering Breakthroughs
I recently had the privilege of being interviewed on Las Vegas Morning Blend, ABC 13 Connects with Jessica Rosado.
“As a passionate advocate for locally owned businesses, my desire is to help you position yourself in your business and empower your team so they understand their role and how they get to have an impact everyday.”
Podcast Interview: UpSolutions for Independent Pharmacy with Patti Mara
I was recently a guest on Talk to Your Pharmacist where I shared what it takes to stand out as an Independent Pharmacy. Pharmacy is challenging and having the right tools in place will make or break your customer’s experience. In today’s episode, we discuss: Why just filling prescriptions will cause your pharmacy to fail […]
Unlocking Success: The High Price of Neglecting Team Communication
Setting your team up to win starts with clear communication and setting expectations.
Are mistakes fuel for growth?
Failure and mistakes make great opportunities to grow your business and get clear on your team’s expectations. Patti Mara reframes the way entrepreneurs should look at things that go wrong in business.
Growing your business is growing your capacity to deal with bigger and bigger challenges
Starting and growing a business is a challenging and rewarding journey that requires a significant amount of effort, time, and resources. As a business expands, so do the challenges it faces, and it becomes critical to develop the capacity to deal with these challenges effectively.
