UpSolutions Team Success Training
Retail and service businesses are challenged like never before. An independent business needs to be communicating the value they provide, not just what they sell. Their team, as the front-line engagement with customers, needs to be clear on the value they bring and how to deliver a customer experience that’s consistent with the value of the business.
The challenge is most team members have been taught the tasks of their role, and not the impact of how they do their tasks and what experience is being created.
The unifying key is for team members to have a different framework to be able to view their company and interactions from the customers’ perspective and know how to engage with customers to deliver value and build relationships – turning teams into heroes and customers into raving fans.
Investment
I understand the financial commitment attached to joining my program which is why I am happy to offer two different payment options.
Option 1: One payment of $2,000
Option 2: Five equal monthly payments of $500
What's Included in UpSolutions Custom Team Training with Lisa Faast?
Please complete the application on this page to submit payment for the UpSolutions Team Success Training.
About Lisa Faast
For over 25 years, Patti has worked with hundreds of entrepreneurial owned and operated businesses to reposition them for success and dramatically increase their growth, customer retention and profit with her Business Reinvention Framework. The exact same model that was enabling business owners and their teams to reposition their business for increased results and profit is now a lifeline for businesses to reposition and pivot in a new reality.
Her new book UpSolutions – Turning Your Team into Heroes and Customers into Raving Fans, delivers key pivotal shifts in the mindsets of stakeholders – owners, team members and customers alike – from transaction to relationship-based outcomes. Patti’s approach works.
The results are a clear market message, increased profit, a highly motivated team, and repeat customers. That’s when your team members become brand ambassadors for the company and heroes to your customers. The result: customers who are raving fans, sing your praises, and tell their friends. She is the owner of Maranet Inc. and the creator of the Profit Generator Program™, Business Reinvention Blueprint™ and the Breaking Through Barriers Program™.
See What People Are Saying About UpSolutions
“In this articulate and engaging book, Patti Mara shows you how to capitalize on strengths you’re currently overlooking to better serve your customers, increase your margins, and permanently escape competition. Her UpSolutions process is easy to understand and implement, and is based on years of experience working with business owners and teams. If you’d rather provide solutions than sell, and would rather build relationships than simply handle transactions, then this book is for you. I highly recommend it!”
-Shannon Waller, Entrepreneurial Team Expert, Strategic Coach
“UpSolutions puts business owners in the driver’s seat with strategies for differentiating themselves from their competition and for turning their team members into heroes for their customers”
Dan Sullivan, Founder & President of The Strategic Coach®, Inc.
“I think for a rapidly evolving business world, your book may be as significant to business owners today as The E-Myth was 30 years ago. It helps create a critical mind shift essential for greater profitability and sustainability for any business.”
Dan Benamoz, Founder and Chief Visionary Officer of Pharmacy Development Services
“Many small to medium size business find it challenging to compete with the “BIG” name brands. This book shows you have to change the game, and your thinking, and gives you real strategies to create to stand out from the crowd! Filled with real life examples of companies Patti was worked with, and action steps that you can immediately apply to your business. Standing out from the crowd is easier than you think and Patti shows you how.”
Shawn Shepheard
“Easy or Hard? The two ways to grow a successful small business!! Patti Mara has encapsulated all the critical pieces necessary to do it the Easy way. Trust what your clients are telling you, let your team help design the solutions your clients need and above all else design your delivery to add value to your clients’ decisions. They will be loyal! This is a must-read primer for all small business owners! We know it works – we thrived while training with Patti and continue to this day!!”
-Len Hume and Annette Marchionda, Owners of PCS of Niagara
“This book is an easy, and still very educative and inspiring reading – not only for retail business owners. It navigates you to look at your daily customer interaction routines from another perspective. It’s not the one current transaction that matters, but the whole impression you leave that may or may not turn your customers into raving fans.”
Petra Steward
