About Patti

Patti Mara is the principal trainer and the author of the book UpSolutions – Turning Your Team into Heroes and Customers into Raving Fans.

Patti has worked with hundreds of independent pharmacies to reposition them for success and dramatically increase their customer loyalty, team engagement
and profitability.

The results are a clear market message, a highly motivated team, and repeat customers. Team members become brand ambassadors for the company and heroes to customers.

Along with creating the Independent Pharmacy Success Program™ (IPSP), Patti worked with Pharmacy Development Services® (PDS) to create their business development material enabling pharmacy owners and their teams to find the right strategy to improve their business operations.

“In this articulate and engaging book, Patti Mara shows you how to capitalize on strengths you are currently overlooking to better serve your customers, increase your margins, and permanently escape competition. Her UpSolutions process is easy to understand and implement, and is based on years of experience working with business owners and teams. If you’d rather provide solutions than sell, and would rather build relationships than simply handle transactions, then this book is for you. I highly recommend it!”
Shannon Waller
Entrepreneurial Team Expert, Strategic Coach

Unlocking Hidden Profit Centers

Patti took the process she created and established Maranet Inc. and The Profit Generator Program, which enables entrepreneurs to produce amazing results and increase their profits. The program helps business owners in service-based industries build and retain a strong and loyal client base, unlock hidden profit centers, and turn their customers’ experiences into profit.

The program explains the New Business Rules in an ever-changing marketplace, and how to apply them to grow and thrive. For example, she shows owners how to:

  • Look at their business from their clients’ perspective
  • Identify and design the client experience
  • Create client attraction and retention programs
  • Hire and train staff to fulfill their vision
  • Position what they sell as a solution
  • Turn your customer experience into Profit!

See What People Are Saying About Patti Mara

About The Book

Are you playing the wrong game of business? Most independent business owners are trying to compete against the big box national or international stores and are being squeezed on price – they are being commoditized AND playing the wrong game of business.
What’s interesting is the big box stores can’t play the independent’s game of business – creating value and relationship.


The challenge is we have fallen into the habit of treating our customers as transactions and focusing on sales rather than the solutions your unique business provides.

UpSolutions is a simple formula for both business owners and the front-line team members to position themselves as solution providers and trusted resources for their customers – enabling the business to stand out from the crowd, attract customers and increase profitability.

UpSolutions is the recipe for independent businesses to survive and thrive in a period of rapid change.

Get In Touch

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