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Pharmacy Success Strategies Podcast
Pharmacy Success Strategies Podcast
The UpSolution Recipe with Chris Cornelison - Chapter Four of UpSolutions
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The UpSolution Recipe with Chris Cornelison - Chapter Four of UpSolutions

The UpSolution Recipe with Chris Cornelison - Chapter Four of UpSolutions

Welcome to Episode Four of the "Pharmacy Success Strategy Series," where we delve into the heart of effective pharmacy management and customer care. Today, we focus on Chapter Four of "UpSolutions: Turning Your Teams into Heroes and Customers into Raving Fans," highlighting the "UpSolution Recipe," a simple approach for pharmacy teams to consistently address patient needs and enhance customer satisfaction.

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The Wisdom and Experience in Your Business with Jay Phipps - Chapter Three of UpSolutions

The Wisdom and Experience in Your Business with Jay Phipps - Chapter Three of UpSolutions

In this episode, host Patti Mara is joined by pharmacist Darden Heritage, owner of Star Discount Pharmacy in Huntsville, Alabama (https://www.huntsvillestarpharmacy.com/). Darden shares his invaluable insights and experiences, particularly how focusing on understanding and catering to customers' needs has been their secret sauce to profitable growth.

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Understanding Your Customers - Chapter Two of UpSolutions with Darden Heritage

Understanding Your Customers - Chapter Two of UpSolutions with Darden Heritage

In this episode, host Patti Mara is joined by pharmacist Darden Heritage, owner of Star Discount Pharmacy in Huntsville, Alabama (https://www.huntsvillestarpharmacy.com/). Darden shares his invaluable insights and experiences, particularly how focusing on understanding and catering to customers' needs has been their secret sauce to profitable growth.

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About the Show

Join Patti Mara in the “Pharmacy Success Strategy Series” podcast, a thoughtfully crafted series where each episode delves into one chapter of the insightful book “UpSolutions – Turning Teams into Heroes and Customers into Raving Fans.

In each episode, listeners are treated to an engaging interview with an independent community pharmacy owner. These owners share their wisdom and experiences, offering valuable insights into the world of pharmacy management and customer service. The podcast aims to illuminate the strategies and techniques that have led to their success, providing practical advice and inspiration for others in the industry.

This series is ideal for pharmacy owners and leaders looking to enhance their team’s performance and elevate customer satisfaction, as well as anyone interested in the dynamics of successful community-based businesses.

Meet the Host

Patti Mara

Patti Mara is the principal trainer and the author of the book UpSolutions – Turning Your Team into Heroes and Customers into Raving Fans.

Patti has worked with hundreds of independent pharmacies to reposition them for success and dramatically increase their customer loyalty, team engagement
and profitability.

The results are a clear market message, a highly motivated team, and repeat customers. Team members become brand ambassadors for the company and heroes to customers.

Along with creating the Independent Pharmacy Success Program™ (IPSP), Patti worked with Pharmacy Development Services® (PDS) to create their business development material enabling pharmacy owners and their teams to find the right strategy to improve their business operations.

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