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"Hearing the Message, Not Just the Words" with Hugh Chancy - Chapter Five of UpSolutions
September 11, 2024
Welcome back to the Pharmacy Success Strategies Podcast. In this episode, we delve into Chapter Five of the UpSolutions book, exploring the crucial skill of truly listening to what customers are communicating, beyond just the words they use. I’m joined by Hugh Chancy, a distinguished pharmacist and influential community pharmacy leader, to share his insights and experiences.
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The UpSolution Recipe with Chris Cornelison - Chapter Four of UpSolutions
April 25, 2024
Welcome to Episode Four of the "Pharmacy Success Strategy Series," where we delve into the heart of effective pharmacy management and customer care. Today, we focus on Chapter Four of "UpSolutions: Turning Your Teams into Heroes and Customers into Raving Fans," highlighting the "UpSolution Recipe," a simple approach for pharmacy teams to consistently address patient needs and enhance customer satisfaction.
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The Wisdom and Experience in Your Business with Jay Phipps - Chapter Three of UpSolutions
March 21, 2024
In this episode, host Patti Mara is joined by pharmacist Darden Heritage, owner of Star Discount Pharmacy in Huntsville, Alabama (https://www.huntsvillestarpharmacy.com/). Darden shares his invaluable insights and experiences, particularly how focusing on understanding and catering to customers' needs has been their secret sauce to profitable growth.
Listen →About the Show
Join Patti Mara in the “Pharmacy Success Strategy Series” podcast, a thoughtfully crafted series where each episode delves into one chapter of the insightful book “UpSolutions – Turning Teams into Heroes and Customers into Raving Fans.“
In each episode, listeners are treated to an engaging interview with an independent community pharmacy owner. These owners share their wisdom and experiences, offering valuable insights into the world of pharmacy management and customer service. The podcast aims to illuminate the strategies and techniques that have led to their success, providing practical advice and inspiration for others in the industry.
This series is ideal for pharmacy owners and leaders looking to enhance their team’s performance and elevate customer satisfaction, as well as anyone interested in the dynamics of successful community-based businesses.
Meet the Host
Patti Mara
Patti Mara is the principal trainer and the author of the book UpSolutions – Turning Your Team into Heroes and Customers into Raving Fans.
Patti has worked with hundreds of independent pharmacies to reposition them for success and dramatically increase their customer loyalty, team engagement
and profitability.
The results are a clear market message, a highly motivated team, and repeat customers. Team members become brand ambassadors for the company and heroes to customers.
Along with creating the Independent Pharmacy Success Program™ (IPSP), Patti worked with Pharmacy Development Services® (PDS) to create their business development material enabling pharmacy owners and their teams to find the right strategy to improve their business operations.
