Boost Your Team’s Performance: The Power of Role-Playing as a Training Tool
Failure and mistakes make great opportunities to grow your business and get clear on your team’s expectations. Patti Mara reframes the way entrepreneurs should look at things that go wrong in business.
Podcast Interview: Why Enabling Your Team to be Subject Matter Experts Creates Great Customer Experiences
What a pleasure to speak with Sean Sullivan of Converge Coffee Podcast. I was recently his guest and we discussed “Why Enabling Your Team to be Subject Matter Experts Creates Great Customer Experiences”. In the episode we discussed… The difference between Upselling and UpSolutions The critical role your team members play in your business Focus […]
Are mistakes fuel for growth?
Failure and mistakes make great opportunities to grow your business and get clear on your team’s expectations. Patti Mara reframes the way entrepreneurs should look at things that go wrong in business.
Setting Your Team Up to Win: The Importance of Accountability and Standards in the Workplace
Setting your team up to win starts with clear communication and setting expectations.
Growing your business is growing your capacity to deal with bigger and bigger challenges
Starting and growing a business is a challenging and rewarding journey that requires a significant amount of effort, time, and resources. As a business expands, so do the challenges it faces, and it becomes critical to develop the capacity to deal with these challenges effectively.
Podcast Interview: Over Delivering
Marcia Riner of Profit with a Plan Podcast recently asked if I would join her to discuss the WOW factor in Customer Service. How do you really WOW your customers? How can you teach your team to effectively give the best customer experience? In the episode we discussed… Ways to turn your team into heros […]
Building a sellable business is building a better business
A profitable and efficient business is better equipped to handle market fluctuations and other challenges that may arise.
Unleash your Team’s Potential for Success
Things are moving fast, and sometimes it can be hard to determine which trends are here to stay and which will soon come to pass.
How to Make Your Team the Hero
Things are moving fast, and sometimes it can be hard to determine which trends are here to stay and which will soon come to pass.
Are You Creating Certainty in the Minds of Your Customers?
As an independent business owner, it’s important to think about how you are engaging with your customers and creating a strong sense of certainty in their minds.
