Are You in Control of the Conversation?
When someone asks you what your product or service costs – how do you answer? Do you respond with the price and are left trying to justify it? Or do you use the “what does it cost” question to position the value you has to offer? Same question but how you answer it (and how […]
The Happiness Advantage
There has been phenomenal scientific research about something called Positive Psychology. Basically we have gotten it all wrong! We think that if we get everything working perfectly then we will be happy. When scientifically over and over again what has been showing up as the Happiness Formula is that if you are happy, then everything […]
The Secret to High Productivity and Results
Even if you are unbelievably talented and self-motivated, there is a limit to what you can accomplish on your own. If you were the one who started your business, then it took you being good at just about everything! You were the chief salesperson, manager, administrator and general sweep the floor person. It takes that […]
How NOT to Deal with a Business Upset
As anyone who flies on a regular basis will tell you, sometimes you just have to take a deep breath and wait it out. Recently I had an experience flying home from Hawaii that was the worst I have experienced in 15 years of regular business travel. Now Hawaii is a wonderful place to visit! […]
The Essential Ingredient in Effective Communication
What do you think about when you hear the word communication? Talking? Writing? Telephone? Email? Texting? Radio or TV? What most people think of as communication, I would consider modes of communication – in other words the method of delivering the message. And with the internet and technology the different methods of delivery our message […]
Who Creates Your Company Culture?
Every company has it’s own culture – an agreed upon set of working values, habits and environment. My favorite definition is your company culture is what happens when you, as the owner, are out of the office. Do you have an engaged, productive and dynamic culture? Or do you have a culture of resistance and […]
In Business, Less is Often More
Have you ever walked into a store looking for a particular product, and even though you are looking right at the shelf you can’t see what you’re looking for? Or you see what you’re looking for but there are so many options you don’t know where to start? Now an employee or the owner of […]
Selling the Invisible
Have you ever tried to sell something that is invisible to your customers? Such as selling your customers on the value of your service over the competition? Generally every business has something that they sell, because you can’t touch it or see it, can be a challenge to communicate the value – or have proof […]
You Can Be Right OR You Can Have Results
The radio announcer on my local station was discussing a story that caught my attention. It was about a woman who was out entertaining clients at a restaurant and at the end of the night she tipped the waiter $175 instead of the $75 she had intended to. She realized the mistake the next day […]
Constraint as an Asset
Are You Missing the #1 Driver in Your Business? Do you remember about 7 years ago, everywhere in the news were reports that we we’re going to run out of oil within 10 years. It was on TV, newspapers, magazines, and blog posts. Suddenly there was an emphasis on alternative fuel sources, electric cars, grants […]
