It’s Not About Problems, It’s All About Capability!
Years ago I read an article in a Financial Industry journal that talked about the challenge of dealing with problems in a business. All of us could draw up a list of challenges, bottlenecks and issues we are currently dealing with in our business. The main point of the article was that there are always […]
Innovate or Die
The only thing constant in life is change. This is true regardless of what we look at. Nature is always changing. Grass and flowers grow, die and then regrow. Scientists say the cells in our bodies are completely replaced every seven years! And this is particularly true in business. That which had you stand apart, […]
The Secret to Producing Results
“One thing done equals money. Five things half-done equals no money” Mary Ellen Tribby It used to be that the limiting factor for growing ourselves or our business was the right information. Now pretty much anything you want more information about is available literally at the tip of your fingers. There is a popular […]
The Power of Continuous Improvement
One of the challenges businesses always face is how to keep what they offer current and relevant. At one time a packaging business was offering leading edge of innovative packaging called stand up pouches. When launched this was an innovative and cost effective packaging option. Now when I look in my local grocery stores I […]
Guidelines for Making Effective Decisions
We are faced on a daily basis with decisions and choices in our business. Sometimes the concern of making the wrong decision stops us from effective action. First of all no decision is still a decision – and there are direct costs of not making a decision and not taking action. People don’t make decisions […]
Not Your Fault, But it is Your Problem
All of your customer experiences are important because at each point of interaction you are either strengthening your brand, or you are taking away from it.Remember – the issue absolutely may not be your fault, but if it impacts your customers’ satisfaction it definitely is your problem!
Harnessing Marketplace Forces
The Power of Increasing Efficiency There are two main marketplace forces every business is dealing with right now – one is increased competition and price pressure. The second is increased efficiency. To use the second marketplace force to our advantage, we must understand the first. Every business has experienced some version of a customer calling […]
Creating a Perception of Value – Your Competitive Advantage
If You Don’t Clearly Communicate Value Your Customers Will Choose the Lowest Perceived Price! Have you ever price shopped on the internet before you made a large purchase? When I was car shopping in 2003, I walked into the dealership knowing the wholesale, retail and resale value of the car I was interested in. Now […]
Everything is Top Down in Your Business
How You Treat Your Team is How Your Team Treats Your Customers! Everything is Top Down in your Business. How you treat your executive team and managers is how your managers treat your front line staff, and in turn how your front line staff treats your customers. There is a grocery store close to where […]
Customers are Starving for Your Knowledge
Are You Missing Your Biggest Opportunities? Has this ever happened to you? A customer calls your company and ask for the price of your service and then says thank you and hangs up. Or a customer comes into your store and looks around. A staff person asks if they are looking for anything or need […]
