Don’t Let Profit Walk Out Your Door
Every time someone walks through the door of your business (or interacts with you or your team members), you have the opportunity to convert them into a loyal customer, or even a raving fan. (My definition of a loyal customer: someone who chooses your company over and over again. Another way of saying it is […]
The Happiness Advantage
There has been phenomenal scientific research about something called Positive Psychology. Basically we have gotten it all wrong! We think that if we get everything working perfectly then we will be happy. When scientifically over and over again what has been showing up as the Happiness Formula is that if you are happy, then everything […]
In Business, Less is Often More
Have you ever walked into a store looking for a particular product, and even though you are looking right at the shelf you can’t see what you’re looking for? Or you see what you’re looking for but there are so many options you don’t know where to start? Now an employee or the owner of […]
Generating Success by Communicating Results
There is a gap between how we think about our business, and how our customers think about our business. In our business we automatically think from business delivery mode – what we are doing in our business, for our customers. It takes stepping outside of our business to be able to look at it through […]
Are you leaving money on the table?
A pharmacy owner I work with surveyed his customers to find out what they valued most about his pharmacy, what improvements the customers most wanted to see. The #1 requested improvement was to start offering delivery. Except the pharmacy already offered delivery! The issue wasn’t whether or not they offered the service; the issue was […]
