Podcast Interview: Leveling UP with UpSolutions & Global Leaders in Digital Health
On “This Week in Pharmacy” Todd Eury had a special conversation with Community Pharmacy Business Coach of the Coaches, Patti Mara –who came from the PDS strategy team helping pharmacy leaders like Lisa Faast launch successful enterprises. Patti Mara is known as the Jedi Master of high-performing pharmacy. She has authored a book called “Up […]
Podcast Interview: Why Enabling Your Team to be Subject Matter Experts Creates Great Customer Experiences
What a pleasure to speak with Sean Sullivan of Converge Coffee Podcast. I was recently his guest and we discussed “Why Enabling Your Team to be Subject Matter Experts Creates Great Customer Experiences”. In the episode we discussed… The difference between Upselling and UpSolutions The critical role your team members play in your business Focus […]
Podcast Interview: Over Delivering
Marcia Riner of Profit with a Plan Podcast recently asked if I would join her to discuss the WOW factor in Customer Service. How do you really WOW your customers? How can you teach your team to effectively give the best customer experience? In the episode we discussed… Ways to turn your team into heros […]
Podcast Interview: Future Proofing Your Business
David Hatch of Leading with Integrity Podcast recently interviewed me regarding how to set up your company for future success Spoiler alert: it’s all about the people, make them heroes to your customers and your customers will become raving fans. It’s time to future forward your business. To re-evaluate your business, evaluate your market, how […]
Podcast Interview: Are You Playing the Right Game of Business?
Benjamin Delgrosso of Focus on Customer Experience Podcast recently asked if I would join him to discuss The Right Game Of Business. In the episode we discussed… New Business Rules The Shift from Sales to Solutions The Shift from Transactions to Relationships Taking care of your Customers equates to and increase in Sales All this […]
Podcast Interview: UpSolutions and Fulfilling Work with Patti Mara
What a pleasure to speak with James Laws of Leading to Fulfillment Podcast. I was recently his guest and we discussed how you can help your team find fulfilling careers while also empowering your business by embracing UpSolutions. In the episode we discussed… The difference between Upscales and Upsolutions The real role your team members […]
Podcast Interview: Play the Right Game of Business with Patti Mara
I recently had the privilege of being interviewed by Hussein Taleb, the Founder of SuccessGrid Podcast. Some Talking points were: Identify and design the client experience How to Position what you sell Ways to Increase Profit How to take the Opportunity in a Changing world How to Separate Yourself from the Competition […]
Podcast Interview with Doug Utberg of Terminal Value Podcast – Value Based Branding
I recently was interviewed by Doug Utberg of Terminal Value Podcast. We had a great discussion about the importance of establishing a value-based branding plan for your business. This provides you a competitive advantage. […]
Podcast Interview: Your Spectacular Life with Jodi Weitz
In a recent conversation with Jodi Weitz, the Founder and Host of Your Spectacular Life Podcast, we discussed Building Exceptional Customer Service – how important it is for businesses to make their customers fall in love with them, the joy I receive when I see businesses thrive in our current economy, people feeling purposeful – […]
Podcast Interview: James Robert Lay – Banking on Digital Growth
It was such pleasure speaking with James Robert Lay, the Founder and Host of Banking on Digital Growth Podcast. An important note for employees that have worked for an organization for an extended period of time is: Customers don’t have the same expertise as you do within your company. They don’t know the latest deals, […]
