How to Get Your Customers to LOVE YOU
Are you looking for a “shifting point” in your business? That piece of the puzzle that opens up a new level of results? I had the pleasure of diving deep into the Customer Experience with the host of The GoPROcast, Jeremy Torisk. The customer experience is the pulse of your business. Providing your customer with […]
Podcast Interview: Mac Attram, The Business Success Show
I had the great pleasure of speaking with Mac Attram, the Founder of MindSpace Coaching, on his Podcast, The Business Success Show. How do we actually turn your team into heroes? Heroes that are serving and giving their best, creating a better business, a better company – how do we do that? How do we […]
Podcast Interview: Anne Bachrach, The Accountability Coach™
The other day I joined Anne Bachrach, The Accountability Coach™, on her Podcast. Here are some of the questions that Anne asks during the episode. 1. What are essential mindsets to position for growth even when in the midst of chaos, whether real or perceived? 2. How do you switch from transaction-based to relationship-based outcomes? […]
Podcast Interview: Patti Mara: UpSolutions (Customer Experience Before it Was a Term)
In this episode of The Science of CX Podcast, I spoke with Steve Pappas about how I’m always looking for the “shifting point” whether in coaching or business. The piece of the puzzle that opens up a new level of results. Key Takeaways from this episode: Finding the shifting point. Where both the employees and […]
Podcast Interview: The Business Reinvention Blueprint
I had a wonderful conversation with Kevin McShan on his Let’s Have This Conversation podcast, talking about my Business Reinvention Blueprint. In this episode we talked about why you should choose to focus on the value that your business creates. How you should be shifting your business model. Your products & services vs. value. The […]
Podcast Interview: Your Business is Not What You Sell
It was a pleasure to speak with Swire Ho on his podcast The Small Business Show. We had a discussing revolving around how your business is not what you sell. Your business is actually the solution that you provide – the outcome that you create. So instead of focusing on sales, you should be focusing […]
Podcast Interview: Business Coaching with Patti Mara the BUSINESS COACH
I had the chance to speak with Phil Better on his Invest In Yourself: The Digital Entrepreneur Podcast about how the pandemic has had a huge impact on how we go about business and online marketing, and how to use that to your advantage. Things you’ll learn more about in the podcast: The power of […]
Podcast Interview: Less Talk More Do
I had the pleasure of speaking with Lemar Griffin on his Podcast, Less Talk More Do. We talked about the importance of choosing something that you love to do, and finding opportunities to create solutions for your audience. Key takeaways: The importance of providing solutions How undervaluing your services can hurt your business How technology […]
Podcast Interview: How To Turn Your Team Into Heroes and Your Customers Into Raving Fans
I had a great discussion with Michael Grace of the Tech Pro Unicorn podcast about how to retain and motivate your team to reduce turnover and compete in being an employer of choice. We also discussed how to stay connected to customers outside of the mundane surveys we all hate to fill out, and how […]
Podcast Interview: How to Play the Right Game of Business
In his NO BULL$H!# MARKETING podcast, Dave Mastovich and I spoke about the importance of adapting to the new business rules and focusing on solutions over sales. Do you understand the importance of Front-Stage/Back-Stage when it comes to your business? “If you’re focused on solutions, you are focused on outcomes.” Before founding MASSolutions, Dave Mastovich […]
