The Opportunity in Change – Chapter One of UpSolutions
In today’s episode, I am speaking with Bob Lomenick, owner of Tyson Drugs in Holly Springs, MS. Bob is a transformative leader in community pharmacy. He is known as the godfather of Med Sync programs and his pharmacy and team continues to be a leader in developing clinical programs and patient care.
He will share how he and his pharmacy team switched from a reactive to proactive approach when faced with Covid and the ongoing challenges in pharmacy. This switch helped to increase customer awareness, improve pharmacy processes and catapulted his pharmacy to the next level.
Podcast Interview: Mastering the Art of Pharmacy Ownership with Patti Mara
Ready to supercharge your pharmacy career? Dive deep into the world of independent pharmacy ownership with Patti Mara, a 20-year expert, and discover the keys to success!
Podcast Interview: Welcome to the Pharmacy Success Strategy Series | Pharmacy Success
I’m honored to be hosting a Limited Series on Pharmacy Podcast Network called Pharmacy Success Strategy Series.
This is the first of a ten part series featuring interviews with top pharmacy owners sharing their experience and success with the Pharmacy Success UpSolutions Program.
We will dive into the Pharmacy Success Strategies that are outlined in my book, UpSolutions: Turning Teams into Heroes and Customers into Raving Fans.
Podcast Interview: Turn on the Hidden Power of Your Team with Patti Mara
Beverly Hathorn of Teambuilding Cultures Podcast recently asked if I would join her to discuss the Hidden Power of Your Team.
I am always looking for the “shifting point”, the piece of the puzzle that opens up a new level of results.
The “hidden power” of your team is one of those “shifting points”.
Find out how you can reach your full potential, enhance your customer experiences and dramatically increasing your growth, customer retention, and profit by tapping into the power of your team.
Podcast Interview: UpSolutions for Independent Pharmacy with Patti Mara
I was recently a guest on Talk to Your Pharmacist where I shared what it takes to stand out as an Independent Pharmacy. Pharmacy is challenging and having the right tools in place will make or break your customer’s experience. In today’s episode, we discuss: Why just filling prescriptions will cause your pharmacy to fail […]
Podcast Interview: Leveling UP with UpSolutions & Global Leaders in Digital Health
On “This Week in Pharmacy” Todd Eury had a special conversation with Community Pharmacy Business Coach of the Coaches, Patti Mara –who came from the PDS strategy team helping pharmacy leaders like Lisa Faast launch successful enterprises. Patti Mara is known as the Jedi Master of high-performing pharmacy. She has authored a book called “Up […]
Podcast Interview: Why Enabling Your Team to be Subject Matter Experts Creates Great Customer Experiences
What a pleasure to speak with Sean Sullivan of Converge Coffee Podcast. I was recently his guest and we discussed “Why Enabling Your Team to be Subject Matter Experts Creates Great Customer Experiences”. In the episode we discussed… The difference between Upselling and UpSolutions The critical role your team members play in your business Focus […]
Podcast Interview: Over Delivering
Marcia Riner of Profit with a Plan Podcast recently asked if I would join her to discuss the WOW factor in Customer Service. How do you really WOW your customers? How can you teach your team to effectively give the best customer experience? In the episode we discussed… Ways to turn your team into heros […]
Podcast Interview: TURN YOUR TEAMS INTO HEROES & CUSTOMERS INTO RAVING FANS
I recently was interviewed by Major Daughter on MDN TV Podcast. We spoke about how to turn your teams into heroes and customers into raving fans by leveraging the opportunity in change and positioning your businesses for success in challenging times. In today’s podcast, You will learn: 1. Turning Teams into Heroes and Customers into […]
Podcast Interview: Future Proofing Your Business
David Hatch of Leading with Integrity Podcast recently interviewed me regarding how to set up your company for future success Spoiler alert: it’s all about the people, make them heroes to your customers and your customers will become raving fans. It’s time to future forward your business. To re-evaluate your business, evaluate your market, how […]
